These Terms of Service ("Terms") govern your use of the TD Essential FootCare platform and services. By accessing our website, booking appointments, or using our services, you agree to be bound by these Terms.
Service Provider: TD Essential FootCare Location: Unit 4, Aptec Enterprise Park, Darlington Road, West Auckland, Co. Durham, DL14 9PD Contact: support@tdessentialfootcare.co.uk | +44 07415 989931
2. Services Provided
Podiatry & Foot Care Services
Routine foot care
Nail and skin care
Diabetic foot assessments
Foot pain, mobility, and lower-limb assessments
Health assessment and consultation
Platform Services
Online booking and appointment management
Health record storage and management
Payment processing
Client communication and notifications
Treatment history and progress tracking
3. User Eligibility & Account Registration
Eligibility
You must be at least 16 years old to use our services
Users under 18 require parental consent
You must provide accurate and complete information
You are responsible for maintaining the security of your account
Account Responsibilities
Keep your login credentials secure
Notify us immediately of any unauthorised access
Update your information when it changes
Use the platform only for its intended purpose
4. Health Information & Medical Disclaimers
Important Medical Disclaimers
Our services are complementary and not a substitute for medical treatment
Always consult your doctor for serious medical conditions
We are not liable for any adverse reactions or injuries
You must disclose all relevant health information
Contraindications
You must inform us of any medical conditions, injuries, medications, or other factors that might affect your treatment. We reserve the right to refuse or modify treatment if we believe it may be unsafe or inappropriate.
5. Booking & Payment Terms
Booking Confirmation
Bookings are confirmed upon payment (incall) or podiatrist acceptance (outcall)
All appointments are subject to podiatrist availability
We reserve the right to reschedule due to podiatrist illness or emergency
Payment Terms
Prices are in GBP and include VAT where applicable
Payment methods include card, bank transfer, and cash (outcall only)
Detailed cancellation terms are outlined in our Booking Policy. Key points include:
24+ hours notice: Full refund
12-24 hours notice: 50% cancellation fee
Less than 12 hours: 100% cancellation fee
Emergency exceptions may apply at our discretion
7. Data Protection & Privacy
Your privacy is important to us. Our data handling practices are detailed in our Privacy Policy. By using our services, you consent to:
Collection and processing of personal and health data
Storage of treatment records for professional requirements
Communication regarding your appointments and care
Compliance with UK GDPR and Data Protection Act 2018
8. Professional Standards & Conduct
Our Standards
Fully qualified and insured podiatrists
Professional boundaries maintained at all times
Confidential and respectful treatment
Compliance with professional body guidelines
Client Conduct
Respectful behaviour towards staff is required
Inappropriate conduct will result in service termination
Arriving under the influence of alcohol or drugs is prohibited
Mobile phones should be switched off during treatment
9. Limitation of Liability
Service Limitations
To the fullest extent permitted by law, TD Essential FootCare's liability is limited to:
The cost of the service provided
Direct damages only (no consequential or indirect damages)
Coverage under our professional indemnity insurance
We are not liable for any delays, cancellations, or interruptions due to circumstances beyond our reasonable control, including but not limited to illness, severe weather, or force majeure events.
10. Intellectual Property
All platform content, designs, and materials are our intellectual property
You may not reproduce, distribute, or create derivative works without permission
Treatment protocols and methodologies are proprietary
Client testimonials and images may be used for marketing with consent
11. Platform Usage
Acceptable Use
Use the platform only for booking and managing appointments
Do not attempt to hack, disrupt, or damage the platform
Do not share account credentials with others
Report any technical issues or security concerns immediately
Prohibited Activities
Fraudulent bookings or payment information
Harassment of staff or other users
Attempting to circumvent security measures
Using the platform for any illegal activities
12. Termination
We may terminate or suspend your account and access to our services immediately, without prior notice, for any breach of these Terms or for any reason at our sole discretion.
Effect of Termination
Your right to use the platform will cease immediately
Outstanding appointments will be honoured or refunded
Health records will be retained as per legal requirements
These Terms will continue to apply to any past use
13. Governing Law & Disputes
These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.
Dispute Resolution
We encourage resolving any disputes through direct communication first. For unresolved issues, you may contact our professional body or seek legal advice.
14. Changes to Terms
We may update these Terms periodically. We will notify you of material changes via email or platform notification. Continued use of our services after changes constitutes acceptance of the new Terms.
15. Contact Information
If you have any questions about these Terms, please contact us:
Address: Unit 4, Aptec Enterprise Park, Darlington Road, West Auckland, Co. Durham, DL14 9PD
Acceptance of Terms
By using TD Essential FootCare's platform and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use our services.